Build a retail sales team that sells more.
A proven sales system that’s built to be enjoyed, not endured, real-world feedback and focused coaching that turns better customer conversations into better sales.
Training starts for under $1000
PROVEN IN RETAIL FOR 20 YEARS
Double-digit sales increases.
Sales Ninja teaches the skills. FloorMark makes sure they stick on the real sales floor. The result: double-digit increases across a range of retail categories including:
Menswear
Jewellery
Pro Shops
Cycling
Flooring
Kitchenware
Power Sports
Different products. Different customers. Same challenge.
For retailers where understanding the customer is important, Sales Ninja’s FloorMark system will grow your business. Not sure if FloorMark Retail Training is right for your business? Book a 15-minute Discovery call with Rick.
How does the FloorMark system work
Sales Ninja builds the skills. FloorMark uses real-world mystery shopper FloorChecks, focused coaching and ongoing reinforcement to help make them stick. Think less "assigned training module," more "the video someone actually forwards to the group chat."
Build the knowledge and skills
See what’s really happening
Sales Ninja Foundations builds better selling skills through short, sharp videos, quick quizzes and training your team actually wants to review
A FloorMark mystery shopper captures an actual sales interaction, giving us a real-world view of how the training is showing up with customers.
3-Focused Coaching
4-Reinforce
2-FloorCheck Report
1-Train
Make better selling a habit
Give staff specific feedback
Repeat FloorChecks show what’s improving, reinforce better habits and keep the team focused on what drives sales. You get high level reporting on the progress of your team.
The rep gets focused feedback and the specific Foundations training to revisit. Their manager gets clear guidance on what to reinforce and how to coach.
Meet Sales Ninja
Twenty years of retail sales experience, distilled into short, entertaining training built for the realities of the sales floor.
See what good coaching looks like.
Take a look inside an actual FloorCheck report and see the feedback your rep, and their manager receive.
The #1 reason this might not work for you
The reports stay in a drawer.
Managers need to discuss the feedback. Reps need to revisit the recommended training. And what they're working on needs to stay top of mind for better habits to form.
We can show you the path and make it more fun. Your team still needs to walk it.
Your next customer is already on their way
Give your team a better way to understand them, help them and make the sale.
-
We’ve worked hard to make training that doesn’t feel like homework. Lessons are short, practical and entertaining, and even our FloorCheck reports are designed to be an easy, useful read.
But engagement still needs a champion. When management makes the training important, talks about it and reinforces it, the team is far more likely to do the same.
No three-hour seminars. No death by PowerPoint. The Ninja has standards.
-
No. The core training is delivered online because it makes learning flexible, easy to revisit and simple to bring into onboarding.
But the system extends beyond the videos. You and your managers get access to Master Trainer Rick Maddison through live support and Ask Rick sessions to help put the training into practice.
-
No — but they do have an important role.
We provide the training, FloorCheck analysis, rep feedback, coaching priorities, tools and guidance. Your managers make it part of how the team operates: reinforcing priorities in sales meetings and one-on-ones, following up on recommended training and getting new hires started.
We give managers something useful to coach instead of asking them to invent the coaching.
-
If your people need to understand the customer, explain options, make recommendations and help someone confidently make the right purchase, there’s a good chance it will.
The Sales Ninja framework has been used across very different retail categories because the products change, but the fundamentals of a great consultative sales conversation don’t.
Not sure about your category? Ask us.
-
That depends partly on what happens next.
The goal is a more confident, capable team having better customer conversations — and ultimately better sales performance. But skills improve through use, feedback and reinforcement, not simply by completing a course.
We’ll give your team the system and show them where to improve. They still have to put it into practice.